Shipping Policy

Processing

Orders processed within 1-2 business daysMost items ship from manufacturer/distributor warehouses, not our facilityProcessing times vary by product, some items are 3-5 days or built to order

Shipping Methods and Costs

Standard ground shipping via UPS/FedEx/freight carrierLarge equipment (ramps, lifts, hospital beds) ships via freight, may require liftgateShipping cost calculated at checkout based on weight/dimensions/destinationBusiness addresses ship cheaper than residential, freight items note this

Delivery

Estimated delivery 5-10 business days depending on product and locationFreight deliveries may require signature and appointment schedulingWe are not responsible for carrier delays

Damaged in Transit

Inspect package before signing for freight deliveryReport visible damage to driver and note on delivery receiptContact us within 48 hours with photos for damage claimsDo not discard original packaging until inspection is complete

Address Accuracy

Customer responsible for providing correct shipping addressReshipping due to incorrect address may incur additional cost

International Shipping

Currently ship within the U.S. only (confirm if true, or list exceptions)

Contact

[email protected] | 951-790-2841